BootBoss Refund Policy
Thank you for choosing BootBoss, our innovative design to enhance the organisation and safety of work boot storage. We appreciate your trust in our product.
30-Day Satisfaction Limited Guarantee:
We are confident that BootBoss will meet and exceed your expectations. However, if for any reason you are not completely satisfied with your purchase, you may return up to 5 units per order within 30 days of the delivery date for a full refund. The product must be in its original packaging and in the same condition as received. For customers looking to place large orders we we suggest a smaller trial quantity first as larger volumes are manufactured to order and returns are not accepted for reasons other than manufacturing defects.
How to Initiate a Refund:
To initiate a refund, please follow these steps:
- Contact our Customer Service team at customercare@bootboss.com.au within 30 days of receiving your BootBoss product.
- Provide your order number, the reason for the return, and any relevant photos if there is visible damage or defect.
- Our Customer Service team will guide you through the return process and provide you with a return authorisation.
Return Shipping:
Customers are responsible for return shipping costs unless the product is damaged or defective upon arrival. We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Process:
Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days, and a credit will be applied to your original method of payment.
Damaged or Defective Products:
If your BootBoss product arrives damaged or defective, please contact us immediately at customercare@bootboss.com.au with photos of the damaged item. We will arrange for a replacement or refund as necessary.
Non-Refundable Items:
Please note that customised or modified BootBoss products are non-refundable unless there is a manufacturing defect.
Contact Information:
If you have any questions or concerns regarding the refund process or BootBoss, please contact our Customer Service team at customercare@bootboss.com.au.
Thank you for choosing BootBoss. We are committed to providing you with a quality product and excellent customer service.
Sincerely,
The BootBoss Team